Refund policy

Last updated: 29 September 2026

Changed your mind? 14 days, no questions

Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason within 14 days of the day you receive it. Tell us by email at hello@onespotuk.com (or through Your account › Orders) with your order number, then send the item back within 14 days of telling us.

• We refund the full price you paid, to the original payment method, within 14 days of receiving the item back (or of you showing us proof of posting).
• For change-of-mind returns you pay the return postage. We recommend a tracked service.
• You may open the box and check the charger as you would in a shop. If it comes back used or damaged beyond that, we can reduce the refund to reflect the loss in value.
• If you bought the 2-pack and return one charger, the pack discount no longer applies and the refund is the price paid minus the single-unit price.

Faulty or not as described

Under the Consumer Rights Act 2015 your charger must be as described, fit for purpose and of satisfactory quality.

• Within 30 days of delivery: a full refund, or a replacement if you prefer.
• Within 6 months: a repair or replacement first; if that fails, a refund.
• We pay the return postage for faulty items. Email us first so we can send you a returns label or arrange collection.

What can't be returned

Nothing on this site is excluded from your 14-day right to cancel. The only things we can't refund are items damaged by misuse (for example, a mains adapter outside the USB-C PD / QC3.0 specification) once the 14 days have passed.

How to start a return

1. Email hello@onespotuk.com with your order number and, if the item is faulty, a photo or short description.
2. We reply within one business day with the return address and, for faulty items, a prepaid label.
3. Pack the charger and its cable in the original box where possible.

Your statutory rights are not affected by anything in this policy.